The Moment You Take Vacation Is The Moment They Need You
I told a client I would be out of the town for several days on vacation, and mentioned it to him numerous times. Then, I receive this text:
Client: “I need you to call me ASAP.”
Figuring it’s an emergency (and currently hurtling down the freeway), I pull into the nearest town, scrambling to find a phone (mine had died), and finally get a hold of the client.
Me: “Hi, sorry it took so long to reply, I’m in Manitoba. What’s up?”
Client: “I need you to scan a picture for me when you get back.”
Question of the Week
Have you ever served a bad customer who got what they deserved?