The ‘Mocha Chocolate’ Is Just The Cream On Top
(I am a customer in a small local coffee shop next to a hospital. A woman in scrubs acting important cuts in front of me but being early and a regular I let it slide. She starts to order:)
Customer: “Give me a tall grande skinny chocolate mocha frappe soy latte with cream.”
Barista: “What was that order?”
Customer: “Uh…” *repeats something different*
Barista: “What size; we have small and large.”
Customer: “What about tall grande skinny did you not understand?”
Barista: “So that is a large mocha latte with whipped cream?”
Customer: “No, that’s chocolate mocha!”
Barista: “Chocolate and mocha are the same thing.”
(At this point I laugh and the customer turns and glares at me.)
Customer: “Fine, just make it.”
(The barista does so.)
Barista: “Should I close the lid or are you going to add cream?”
Customer: “Why would you ask that?”
Barista: “I wouldn’t want it to spill.”
Customer: “Just give it to me.”
(She pays and leaves, the barista is just shaking his head. I step up trying not to laugh and hand over my travel cup and cash.)
Me: “What in the world was she actually trying to order?”
Barista: “I don’t even know!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.