The Miserable Tale Of Mr. Grumpy Pants

, , , , , | Right | April 3, 2020

I’m supervising the checkouts in my supermarket. There is a section of about eight to ten checkouts where the customers can scan, pack, and pay for their items themselves.

It’s a busy day and all the regular checkouts have fairly large queues. I can see one gentleman getting frustrated and he decides to enter the self-service checkouts.

The checkouts have a weighing mechanism built into them so that the shopping you have in your basket at the beginning matches the weight of your bags at the end.

This customer keeps placing items on the floor and the automated checkout keeps telling him to place the shopping in his bag… It’s not rocket science! 

One of my checkout girls who supervises the self-service checkouts explains the process to the customer and he huffs and puffs and mumbles under his breath. This goes on for about five minutes and he is really getting angry!

Finally, he scans his last item and tries to scan his coupons to get money off some of the items he purchased. Again he fails miserably and really begins shouting at my member of staff, who is fairly new and very timid but polite and very good at her job. He is getting quite aggressive and is making personal remarks about the lack of service the assistant is providing.

I am just about to step in, but she waves me away and gestures that she is okay and is handling the situation. 

Finally, the customer pays with his card, turns, and shouts at the checkout girl again and exits the store.

She looks at me and smiles and points down to the bagging area and we both start laughing; Mr. Grumpy Pants paid for his shopping and left it all behind!

He never came back for his shopping!

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