The Matrix Library
(I am standing by and monitoring the self-checkout stations when the following occurs.)
Patron: “Excuse me, miss?”
Me: “Yes?”
(She holds up one of our books.)
Patron: “Where do you keep the real copies?”
Me: “Excuse me?”
Patron: “The real copies.”
Me: “Uh, I can assure you that all our books are real.”
Patron: “No, everything you have on the shelves is fake. I want to know where the real books are.”
Me: “I don’t know what to tell you, ma’am; all our books are indeed real.”
Patron: “No… no, they are not. Thank you, anyway.”
(She then put her book down and just calmly walked out of the building.)
Question of the Week
Have you ever served a bad customer who got what they deserved?