The Manager Is Not Related To The Business

, , , , | Working | February 20, 2020

(I have been working as a supervisor for [Major Bookstore #1] for almost a year when I move to a new state. I transfer to another branch of this store after I move. The branch I move to has only been open for a few months when I get there, and all of the management and staff are new to the corporation. Two weeks after I start at the new store, this happens while I am working at a register:)

Customer: “I’d like to use this gift card, please.” *hands me a gift card for [Major Bookstore #2]*

Me: “Oh, I’m so sorry, but I can’t take this gift card; you have to use it at [Major Bookstore #2]. But there’s one right up the road!”

Customer: *frowning* “I just asked at the customer service desk, and they said I could use it here.”

Me: “I’m sorry, but they were mistaken. See, on the back of the card it says what stores you can use it at, and it doesn’t list us. Do you remember who told you that?”

Customer: “I don’t remember, but this is really annoying. Can you try it, at least?”

(I try running the card; my register can’t read it.)

Me: “I’m sorry, ma’am, but my register can’t read this card. It’s not for our store.”

Customer: “Can I speak to a supervisor?”

Me: “I actually am a supervisor, ma’am.”

Customer: “Can I speak to a manager, then?”

(I call a manager to the front. As luck would have it, the store manager is the one who answers the call.)

Customer: “Her! She’s the one who told me I could use my gift card here!”

Manager: “I did… [My Name], what’s the problem?”

Me: “Uh, [Manager], this card won’t work here. It’s for [Major Bookstore #2].”

Manager: “Well, they’re our sister store, aren’t they?”

Me: “No. They’re our competition.”

Manager: “Oh. I thought we were related to them.” *wanders off*

Customer: *staring after her* “She’s the manager?”

Me: “Yes. She’s new to the company; this location has only been open for a few months.”

Customer: “Still, that’s embarrassing.”

(Tell me about it.)

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