The Man With None Name
(I called my internet service provider about my DSL account, which I had opened more than ten years ago.)
Me: “I’d like to make a change to my DSL account.”
Employee: “Certainly. You have a security question on file. Can you please tell me your father’s middle name?”
Me: “Um… my father didn’t have a middle name.”
Employee: “Well, you have an answer on file, sir.”
Me: “I don’t know what to say. He didn’t have a middle name!”
(I eventually am able to prove my identity by providing a credit card number. Afterwards, the employee tells me…)
Employee: “For future reference, sir. The middle name we have on file for your father is N-O-N-E. None!”
Me: “…”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.