The Maine Reason For Coming

| San Rafael, CA, USA | Right | October 7, 2015

(As a smaller bookstore, we do not have many books on hand and encourage people to call our store number to see if we have the book they desire. When we do have the book, we hold it behind the register for them until they come in; when we don’t happen to have the book, most people are very forgiving and understanding.)

Woman: “Hi, do you have any travel books on Maine?”

Me: “Let’s take a look!”

(I walk her over to our travel section. Unfortunately, there are no books on Maine. I try to make my disappointment obvious the customer.)

Me: “Darn. I’m really sorry, but we don’t seem to have any books on Maine!”

Woman: “Well. That’s really too bad.”

(I walk back toward the register with her.)

Me: “No, really, I am very sorry. I know how frustrating it can be to come in and see that we don’t have a book.”

Woman: “Well, I drove down here, put money in the meter, and walked in here, only to find out that you don’t have what I’m looking for.”

Me: “Ma’am, as I said, I really am truly sorry.”

(The woman proceeds to repeat how inconvenienced she’s been because she paid for a parking meter and storms off. My manager walks up to me.)

Manager: “What was that all about?”

Me: *after explaining* “Let’s just say she wasn’t thrilled about paying for parking.”

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