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The Magical World of Duhs-ney

, , , , , | Right | February 12, 2009

Me: *on the phone* “Help Desk, can I help you?

Customer: “I can’t log in to my computer.”

Me: “No problem, sir; let me reset it for you.”

Customer: “Thanks!”

Me: “Okay, sir, go ahead and type ‘welcome’ as your default password. When you hit ‘OK’ you will be asked to create a new password.”

Customer: “Are there any requirements for the password?”

Me: “The only requirement is that the password has to be at least six characters in length; numbers, letters, or both.”

(Two minutes pass and I still hear a lot of typing over the phone. I’d assumed he’d logged in and starting working, forgetting I was on the phone.)

Me: “Is everything all right? Were you able to get your password reset?”

Customer: “No! It’s not all right! Why is it that every time I call you guys there’s a problem?! You have to make everything so difficult!”

Me: “I am sorry for that, sir… What happens after you try to create your new password?”

Customer: “What do you think?! It tells me to try again! It will not take!”

Me: “Well, go ahead and try entering something different.”

Customer: “You know, you people are ridiculous! How many characters do you think I can remember?! I’m not five years old anymore! All I remember is Pluto, Mickey Mouse, and Donald Duck!”

Me: *facepalm*

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