The Mad Hatter
(A customer sees me unpacking about 100 hats while he’s looking at the 150 or more already on display.)
Customer: “You got any 7 1/4’s in there?”
Me: “I don’t know yet. I’m just unpacking them and I won’t know the price until I do some research.”
Customer: “But do you have any 7 1/4’s?”
Me: “I don’t know yet.”
Customer: “Look and see if you have any 7 1/4’s.”
(Note that I’ve got over 100 hats I’m trying to unpack and stack so they won’t fall over.)
Me: “I’ll have them all unpacked and sorted in size order in a few minutes. Just bear with me.”
Customer: “I just want 7 1/4’s.”
Me: “Okay, I’ll be finished in a few minutes and let you know what I’ve got in that size.”
Customer: “How many do you have?”
Me: “I don’t know yet; I don’t have them unpacked.”
(He wanders around the store for about a minute and comes back.)
Customer: “Have you found the 7 1/4’s?”
Me: “Not yet; give me a few minutes.”
Customer: “I gave you a few minutes and you’re not done yet.”
Me: “I’m going as fast as I can. I’ll let you know when I’m finished.”
(I finally get them all sorted and only have about five 7 1/4’s.)
Me: “I’m finished, and these are the 7 1/4’s.”
(He tries one on and he doesn’t need a 7 1/4; he needs a 7. I find him a few in his size, and after he tries on one, he walks away.)
Me: *stopping him* “I have a few more in his size.”
Customer: *continues to walk away* “Oh, I don’t want to buy one. I just wanted to see what I looked like in a hat!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.