The Machines Are Already More Intelligent Than Us
(I work at a library’s copy store, a fairly large room within the main branch of the library. At the entrance of our store there are three huge copy-card dispensers – about the size of a cupboard – with a different slot for each way to pay: coins, banknotes, and credit cards. On every wall of our store, several A3-sized posters inform customers that they have buy cards to do their copies.)
Customer: “Excuse me, but I paid and I didn’t get my card.”
Colleague: “Did you pay with credit card, bill, or coins?”
Customer: “Bill.”
(My colleague goes to the card dispenser with the customer.)
Colleague: “I’m truly sorry, sir, but it seems I can’t find your bill.”
Customer: “Oh, that’s because I didn’t put it there.”
(Then he pointed at the coin slot. And indeed, there was a tiny piece of paper sticking out of it: the corner of his banknote, folded in four…)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.