The Machine Doesn’t Speak Stupid
A customer is checking out using the card reader. The first screen says, “Select language.” You can’t move forward until you do this. The customer scans their card, which doesn’t work, and then they scan their card again.
Customer: “Is this thing broken?”
Me: “No, you just need to read the words on the screen first.”
The customer starts blindly tapping the machine.
Customer: *Angry* “It doesn’t work! You should reprogram it!”
Question of the Week
Have you ever served a bad customer who got what they deserved?
