The Luxury Of Name-Dropping

(I am the manager at a local palladium. There are 12 theatres. Two of them are bigger and the chairs are more comfy so there is an extra $1 fee per ticket for them. It says outside and inside the palladium when the movie times are for the luxury theatres.)

Customer: “Five tickets for [luxury show].”

Me: “Okay your total will be $40.”

Customer: “Wait I thought it was just $35.”

Me: Well, normally it would be, but that movie is playing in the luxury theatres so it is an extra dollar fee per ticket.”

Customer: “Well, I’m not paying for that! That is outrageous! I don’t care where I sit but I’m not paying the extra money! You’re trying to rip me off, aren’t you! I know your manager and I want to see him right now!”

Me: “Sir, I am sorry to inform you but that would be me and I do not recognize you.”

Customer: “You should do! We had a long conversation and everything!”

(I flip my nametag around and say:)

Me: “Sir, if you can tell me my name, I will wave the extra fee for you, and please do it fast because you are holding up the line.”

Customer: *pauses* “I’ll just pay the extra money…”

Me: “Thank you. Have a nice time.”