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The Location Of That Office Is Classified

, , , | Right | September 17, 2018

(I work as a reporter for a community newspaper, which has multiple papers throughout the county. Due to an effort to “centralize” everything, my office consists only of reporters and the circulation manager. Things like ads, classifieds, etc., are based out of our county flagship office, a good 25- to 30-minute drive from my office depending on traffic. We’re understaffed at the moment, as one of the two reporters out of this office recently quit and his replacement has yet to start, so I am literally the only person in the entire office most days. But we get almost no foot traffic here, so it isn’t usually a problem… Until today, when a little old woman comes in wanting to place a classified ad.)

Me: “I’m sorry, we don’t do ads here in this office, but if you wait one moment, I can get you the name and contact information for the classified department.”

(After pausing a moment to see if she’ll protest, I go back to my desk to do just that. Less than a minute later, I return with a name and direct phone number for a classified ads person.)

Woman: “I wanted to do this in person!”

Me: “I’m sorry, but like I said, we don’t do that in this office. It’s based in our [Location] office.”

Woman: “I could have called from home! I wanted to do this in person! I even called to make sure there was an office here before I came!”

Me: *thinking maybe she should have specified what she wanted to do at the office before confirmation* “I’m sorry for the inconvenience. It’s just reporters and circulation here, though, so I can’t help you.”

Woman: “At [Competitor] I can go down and we do it in person! They talk me through the whole process!”

Me: *thinking* “Then just go place a classified ad with them and leave me alone.” *speaking* “Again, I’m sorry for the inconvenience.”

Woman: “This was such a difficult trip to come down here! I want to do this in person!”

(She then proceeded to steal two Post-It notes and a pen before hobbling away, grumbling about the awful trip to our downtown location with the best public transit in the county, assuming she uses that, and an elevator to come up to the floor our office is on, and how she wanted to do it in person and how I, personally, was making life so hard for her.)