The Lights Are On But Nobody’s Home
Client: “I need to see if I can get a settlement advancement because I only have enough money to pay my rent or electricity bill.”
Me: “I will talk to the adjuster and see if we can get an advancement, but they don’t have to give you one and we can not force them.”
Client: “That’s great, thank you… but which bill should I pay?”
Me: “I am not going to tell you what to do, but let me ask you this: what good is electricity if you do not have a place to live?”
Client: “So, which bill should I pay then?”
Me: “…really?”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.