The Lights Are Off, But Sadly Someone’s Home
Me: “Hi, thank you for calling [Cell Phone Company]. How can I help you today?”
Customer: “Yeah, my phone is frozen and I can’t seem to get it to do anything.”
Me: “Seems like we need to do a soft reset. Take off the back cover and look for a little hole that says reset next to it.”
Customer: “I don’t see it.”
Me: “Okay, follow the line down to it that’s next to the battery.”
Customer: “I still can’t find it.”
(After many minutes and several failed attempts at trying to find the reset button…)
Customer: “Oh, wait a minute… I think I know why. The lights are off in here.”
Me: “The… lights are off?”
Customer: “Give me a few moments and I’ll walk to the next room.”
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Question of the Week
Have you ever served a bad customer who got what they deserved?