The Lights Are Off, But Sadly Someone’s Home, Part 2
Caller: “I’m trying to help my mother with a computer problem. Her Internet keeps cutting out and just stops working without warning.”
Me: “That’s unusual. Does the computer offer any error messages?”
Caller: “No, that’s what’s really weird. The computer also just dies randomly.”
Me: “The computer dies and the Internet stops. Does anything else happen?”
Caller: “She says the lights go out in this room.”
Me: “Just that room?”
Caller: “Yes.”
Me: “Does she normally turn off the lights by using a wall switch?”
Caller: “Yes, how did you know?”
Me: “Is her computer plugged into something like a power bar, that is plugged into the same outlet as the light?”
Caller: “Yes… oh. I’m an idiot, aren’t I?”
This story is part of our Tech Support roundup!
Read the next Tech Support roundup story!
Read the Tech Support roundup!
