The Lights Are Off, But Sadly Someone’s Home, Part 2

Caller: “I’m trying to help my mother with a computer problem. Her Internet keeps cutting out and just stops working without warning.”

Me: “That’s unusual. Does the computer offer any error messages?”

Caller: “No, that’s what’s really weird. The computer also just dies randomly.”

Me: “The computer dies and the Internet stops. Does anything else happen?”

Caller: “She says the lights go out in this room.”

Me: “Just that room?”

Caller: “Yes.”

Me: “Does she normally turn off the lights by using a wall switch?”

Caller: “Yes, how did you know?”

Me: “Is her computer plugged into something like a power bar, that is plugged into the same outlet as the light?”

Caller: “Yes… oh. I’m an idiot, aren’t I?”