The Land Of Surf, Sun, And Time Dilation
Me: “Thank you for calling [Call Center]. This is [My Name]. How can I help you?”
Customer: “Yes, I’d like to place an order.”
Me: “I’d be happy to do that for you; however, our ordering system is down. If you’d like to call back in fifteen minutes, someone can help you with that.”
Customer: “Okay, so is it fifteen minutes Hawaii time or your time?”
Me: “No… just fifteen minutes… I’m pretty sure that’s the same no matter where you are, ma’am.”
Customer: “Oh! Okay, thanks.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
