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The Kind Of Banking Transaction You WANT To Interrupt

, , , , , | Right | May 20, 2021

A young-ish guy has an issue with setting up his banking app on his phone. That’s okay; it’s usually a ten-minute walkthrough.

Me: “Can you please tell me your username and memorable answer?”

Caller: “I’ve forgotten the question; what is it?”

Me: “I don’t have that information.”

Caller: “Then how the h*** am I meant to answer a question I’ve forgotten?!”

He goes on a tirade but finally calms down enough and gives me a chance to speak.

Me: “Sir, if you use the website, it will give you the memorable question.”

Caller: “Well, why didn’t you f****** tell me sooner?!”

Me: “I didn’t want to interrupt you, sir.”

He went quiet, apologised, and got on with it.

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