The Killer In Vanilla

, , , , | Right | June 17, 2020

My manager rings up a customer and I’ve just handed off his plain latte.

Customer: “Excuse me, miss. Could you sweeten this up a little for me?”

Me: “Sure.”

I reach for the sweetener.

Customer: “Actually, I’d prefer some vanilla syrup, if you don’t mind.”

I add one pump of vanilla.

Customer: “A few more… like, four pumps.”

Me: “Okay, but I’ll have to charge you for it.”

Customer: “What?! Why?”

Me: “Because you’re asking me to make you a vanilla latte when you only paid for a latte.”

Customer: “What’s the difference?”

Me: “It’s [amount].”

Customer: “This is ridiculous! I can’t believe you’d charge that much for a few squirts of syrup!”

My manager walks up.

Manager: “Is there a problem?”

Customer: “You bet there is! She’s trying to gouge me just for adding a little syrup!”

Manager: “How much we talkin’ about here?”

Me: “Four pumps.”

Customer: “Every other place I’ve been has never charged me for this.”

Manager: “So, every other place you go to, you deliberately order and pay for a plain latte only to have the barista add the vanilla after you’ve paid?”

The customer’s face turned red as he snatched his drink from the counter and left.

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