The Issue Deleted Itself

Caller: “Outlook is deleting all of my emails on its own!”

Me: “Could it be a keyboard issue?”

Caller: “No! I swear it’s only happening on Outlook!”

I’ve never heard of anything like this, but my go-to fix for weird issues is creating a new mail profile in the control panel.

As soon as I get the mail profiles window, it’s repeatedly trying to delete her existing profile. I ask her to unplug an external keyboard if she has one:

Caller: “Oh my God! I had my wireless keyboard on the bench next to me, and had set something on the delete key!”

I’ve heard funny stories of this happening but never dreamed I’d run into it myself. After entertaining my coworkers with the story, I learned this same user once slammed her laptop lid closed with a pen on the keyboard, shattering the screen.