The Internet: Damaging Self-Esteem, One User At A Time
Patron: “I was trying to go to a website, and a message popped up that said, ‘This website may be trying to harm your computer. Do you want to continue?'”
Me: “That’s just a warning message. If you know the website, you can just click ‘OK’.”
Patron: “Yes, I know the website. My friend made it. I don’t think that message is very nice.”
Me: “I assure you it’s nothing personal. That message just appears on websites the computer doesn’t recognize.”
Patron: “Well, it’s not nice. That message scared me about my own friend’s website. Do you know somebody you can talk to about that?”
Me: “The system’s warning message?”
Patron: “Yes.”
Me: “Of course. I’ll send them an e-mail about it right now.”
(I pretended to type on my laptop until they left.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
