The Info Is There But Nothing Clicks
Me: “Thank you for calling [Pet Store]. How may I help you?”
Caller: “Hi, do you guys carry [product]?”
Me: “No, but it’s really easy to find on the internet.”
Caller: “Oh. Do you have their number?”
Me: “A phone number for the internet?”
Caller: “Yes.”
Me: “Just turn your computer on, and go online.”
Caller: “So, you don’t have their number?”
Me: “No, ma’am. Just go online.”
Caller: “Oh. Well, can I get a discount?”
Me: “You want a discount from us for a product we don’t carry?”
Caller: “Yes.”
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Question of the Week
Have you ever served a bad customer who got what they deserved?
