The Iced Tea Order Is Just Like Their Manners: Non-Existent

I work in a Chinese restaurant delivering food. When I arrive at a customer’s house, I knock three times but they don’t answer. I end up calling the customer to let them know I am outside.

Forty-five minutes later, I get a call from them again.

Customer: “You guys forgot my iced tea.”

I am driving, with my phone connected to my car, and I am in the middle of doing a turn, so I quickly respond, probably harsher than I intended.

Me: “Call the store.”

Customer: *With an attitude* “Okay.”

Since I am only a couple of blocks away from the restaurant, I drive over and go inside to the front where our computers are. My coworkers and boss are talking amongst themselves, so I walk past them and check the customer’s order.

Me: *To my coworkers and boss* “This lady at [address] just called me a couple of minutes ago and said she was missing her iced tea. She didn’t even order an iced tea. Did she call?”

Coworker #1: “No, no one has called.”

Coworker #2: “I took her order. She didn’t say anything about a drink, and I even had to ask her to add something else because she didn’t meet our minimum.”

Me: “Guess she didn’t really want a drink, then.”

Pro-tip: don’t call the driver of the restaurant you ordered from to have your order corrected. We are driving; we can’t do anything about any mistakes that may have been made, and most of us don’t know how to work the computers in the store.