The Horrors They Have Seen…

(I’ve saved up my money and managed to purchase a new bedroom furniture set from one company and a mattress from another. I schedule the mattress to arrive after the bedframe, but as life goes sometimes, I find I need to reschedule. I give them my order information.)

Me: “Hi, I need to reschedule my mattress delivery. It was scheduled for Wednesday, but I’m afraid I need to bump it back to Friday, please.”

Customer Service Representative: “I can certainly do that for you. So, to confirm, you want your delivery and setup appointment moved to Friday the 15th, instead of Wednesday the 13th.”

Me: “That’s right.”

Customer Service Representative: “All right, your appointment has been moved. And just to be sure, you understand that your Wednesday appointment has been canceled completely, and will now happen on Friday, so you will not receive a delivery on Wednesday?”

(I’m quiet for a beat, as I process exactly why she would have to say this.)

Me: “Well, I guess I don’t have to ask how your morning has gone, do I?”

(I hear her muffling a small laugh.)

Me: “Okay, on the off chance that this call is recorded, yes, I understand and accept that my delivery will happen Friday. Thank you very much for moving it.”

Customer Service Representative: *sounding very relieved* “I appreciate your understanding, ma’am, and I’m glad I could help. Have a good day!”

Me: *after hanging up* “My God, that poor woman…”

(For the record, both deliveries went perfectly, and the guys who set up the mattress were very professional and helpful. I sent positive feedback on their survey.)