The Harsh Realities Of Management
(I work at a 24 hour diner. It’s about 4 am Christmas morning.)
Me: “Thank you for calling [Diner]. Merry Christmas.”
Caller: “Um, hello?”
Me: “Yes, thank you for calling [Diner]. Merry Christmas. How may I help you.”
Caller: “Oh, making sure you are a real person. I take it you are open?”
Me: “Yes, ma’am. We never close!” *customer hangs up*
Coworker: “What was that about?”
Me: “It sounded like [Manager], but they asked if I was a real person?”
(A couple hours later, the manager walks in.)
Me: “Hey, [Manager]. Did you call here earlier to ask if I was real?”
Manager: “Umm… possibly.”
Question of the Week
Have you ever served a bad customer who got what they deserved?