The Great State Of Confusion, Part 4
(We provide a legal advice service, but we do not take calls about criminal matters.)
Client: “Yes, hello. I live in Mississippi, and I’m calling because my husband got arrested and I—”
Me: “Ma’am, I am very sorry to cut you off, but I do need to let you know we do not provide advice for criminal matters.”
Client: “Oh. Um, can you tell me someone who might?”
Me: “I do not have any numbers to give you, but you’ll want to contact a criminal attorney in your state.”
Client: “Can you give me a number for that?”
Me: “I’m sorry, our office is in Maryland. I do not have any numbers for your area.”
Client: “Well, I’m in Mississippi, but he was in Georgia. Can you give me a number for a lawyer?”
Me: “Again, I’m sorry, but we’re in Maryland. I do not have any numbers for down that way.”
Client: “Can’t you just look in the phone book and give me the number for the police department?”
Me: “No, ma’am. We’re in Maryland. I do not have a Georgia phone book.”
Client: “What about the number for information?”
Me: “I do not have that.”
Client: “You don’t have the information number for your state?”
Me: *speaking a little more obviously* “No. That is not our state, ma’am.”
Client: “Well what state are you in?”
Me: *sigh*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
