The Gift-Shop That Keeps On Giving
Me: “Good morning! How can I help you?”
Guest: “Yes, I need to buy a shot glass.”
Me: “All right, we have a gift shop to your right that has many varieties.”
Guest: “Where is it?”
Me: “Right around the corner.” *I motion in the direction*
(Five minutes later, the guest comes right to the front of the line, distraught.)
Guest: “Can you help me? I still cannot find the gift shop!”
(I walk around my desk and point directly at the gift shop which is rather large. A few moments later the guest brings a shot glass and a shirt to my desk.)
Guest: “I’d like to buy this.”
Me: “Sir, the checkout is within the gift shop.”
Guest: “Oh, where’s the gift shop?”
Question of the Week
Have you ever served a bad customer who got what they deserved?