The Gift Receipt That Keeps On Giving

, , , , | Right | December 26, 2018

(At our store, the policy is that when you do a return without a receipt, it gives you the lowest two-week sale price, because often everything’s on sale, and we almost always have some sort of coupon. It’s after Christmas when our returns are constant.)

Customer: “I’d like to return this toy, please.”

Me: “Sure thing. Was anything wrong with it?”

Customer: “No, he just didn’t need any more toys.”

Me: “Okay, no problem. Did they give you a receipt?”

Customer: “No, but I’d still like to return it.”

Me: “Without a receipt, you would get back $37 on a merchandise credit.”

Customer: “No. My husband was just in here the other day, and it was full price for $45.”

Me: “Without a receipt, it would be the two-week lowest sale price. If this was bought for Christmas, most likely the person bought it on sale; plus, we had a coupon at that time, and most of our toys are usually about 50% off, so you are getting back a fair amount.”

Customer: “How do I know that they didn’t use a coupon or pay full price?”

Me: “You would have to ask them for the gift receipt or their actual receipt to get what they paid.”

Customer: “But that’s so tacky and rude. I’ll take the credit, but I’m not happy about it. I know you’re cheating me, and I’m contacting corporate.”

(Chances are, she wasn’t even going to get her kid anything with the credit, anyway, and would have bought stuff for herself. And what’s more tacky and rude is harassing an employee who has no control over the store policies.)

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