The Gift Of Unreason
Me: “Thank you for calling. How may I assist you?”
Caller: “I would like a gift card.”
Me: “You would like to purchase a gift card?”
Caller: “No.”
Me: “I’m sorry, I don’t understand. You said you wanted a gift card.”
Caller: “Well, yes. We’ve been shopping at your stores for so many years, we feel we should get a gift card from you.”
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Question of the Week
Have you ever served a bad customer who got what they deserved?