The Gift Card That Keeps On Giving, Part 3
Customer: *on phone* “Say, can we pay with a gift card?”
(I recall that people have paid with a gift card.)
Me: “As long as when I swipe it, it goes through.”
Customer: “Great!”
(Hours later…)
Customer: “Hi! Here’s my card!”
(I swipe it and it says declined.)
Me: “I’m sorry, but it was declined. You’ll have to pay it another way.”
Customer: “But you said that I could use it!”
Me: “If it goes through, I said.”
Customer: “Details, schmetails…”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.