The Gift Card That Keeps On Giving, Part 27
I work at a tea store where we sell tea to make yourself and drinks to take with you. My coworker is making a customer a drink when another comes up to the counter ready to check out. Trying to multitask, my coworker greets the new customer.
Coworker: “What can I get you?”
New Customer: “A gift card for $20.”
Coworker: “I will help you when I am done making this other customer’s drink.”
The drink gets done, and the coworker turns to the original customer.
Coworker: “That’ll be $5.37.”
The original customer pays and the new customer who wants the gift card comes up.
Coworker: “That will be $20, please.”
New Customer: “You said it was $5.37.”
Coworker: “That was the price for the customer ahead of you. Your $20 gift card will be… $20.”
New Customer: “But you said it was $5.37. I want it for $5.37!”
Coworker: “Ma’am, the price of the gift card has to match what you pay for it.”
New Customer: “Why?”
Coworker: “Otherwise, we’d be losing money.”
New Customer: “So?”
Retail has taught me that there is such a thing as a stupid question, and there are even stupider people behind those questions.
Related:
The Gift Card That Keeps On Giving, Part 26
The Gift Card That Keeps On Giving, Part 25
The Gift Card That Keeps On Giving, Part 24
The Gift Card That Keeps On Giving, Part 23
The Gift Card That Keeps On Giving, Part 22
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
