The Gift Card That Keeps On Giving, Part 26

Customer: “I’m pissed off about the s***ty service I got at one of your other locations! They were so busy that I had to wait!”

Me: “Oh, no! I am sorry to hear that, ma’am.”

Customer: “Whatever. They gave me one of these.”

The other store has generously given her a $25 gift card, or a “second chance” card. She’s in the store returning a phone she doesn’t like for a different phone, and the total comes to $0.00.

Customer: “And I want to use this gift card, too.”

Me: “Um, the total is zero dollars, so there’s nothing to use it for.”

Customer: “Then why the f*** did you guys give me this?!”

Me: “Well, it never expires, and you can use it for anything we sell to get it for free?”

Customer: “But I can’t use it today? See?! There’s always a catch with you guys.”

Me: “Well, no. It’s not a catch; it’s just that we gave you money to spend on something that costs money. This does not. I can take it back if you don’t want it.”

Customer: “No, whatever, I will keep it.”

Related:
The Gift Card That Keeps On Giving, Part 25
The Gift Card That Keeps On Giving, Part 24
The Gift Card That Keeps On Giving, Part 23
The Gift Card That Keeps On Giving, Part 22
The Gift Card That Keeps On Giving, Part 21