The Gift Card That Keeps On Giving, Part 13

, , , , , | Right | July 12, 2020

I am working at a popular coffee chain inside of a popular department store. A woman comes up to the counter and asks to buy four gift cards as thank-yous for her child’s school teachers. During this particular time, many other people have been doing the same thing, and our gift cards and gift card envelopes have been limited and running out quickly.

Customer: “I want to get four gift cards for $10 each.”

Me: “All right, we’ve got two ‘teacher’ gift cards left, so is it all right if we put the other two on normal gift cards?”

The customer stares at me in disbelief.

Customer: “What? You only have two?”

Me: “Yes, ma’am, we’ve been selling out of these cards rather quickly.”

Customer: “Uh… Okay. Fine, I guess that will have to do.”

I ring up the cards.

Me: “All right, your total is $40. Did you want to add any drinks to your purchase today?”

Customer: “Umm… WHERE ARE THE ENVELOPES?”

Me: *Wide-eyed stare* “Oh, uh…”

I look in the gift card holder and there is only one gift card envelope left.

Me: “It looks like this is the only one left.”

Customer: “YOU HAVE GOT TO BE KIDDING ME! What kind of place doesn’t have enough envelopes for their gift cards?!”

Me: “Well, ma’am, like I said before, we’ve been selling a lot of gift cards due to the end of school. We aren’t an official store, so we don’t get as much stock as a regular store would.”

Customer: “I insist you go to the back and look for more.”

Me: “Well, I can look, but I’m not sure we’ve got anymore.”

Meanwhile, a line of five or more people has started forming. The woman, crazy-eyed, is fuming. Going to the “backroom,” which is just the kitchen for the snack bar, I rustle around in some boxes, knowing there aren’t any more envelopes there.

Me: “Ma’am, I searched the back, and there just aren’t any more envelopes.”

Customer: “WELL, HOW ARE THEY GOING TO KNOW HOW MUCH IS ON THE GIFT CARD? THIS IS ABSOLUTELY RIDICULOUS!”

Me: “Perhaps you can write the amount in the card you intend on giving them, or you can write the amount in Sharpie on the card. I have a Sharpie right he—”

Customer: “You have got to be f****** kidding me. I will not do that. I want to speak to your manager. RIGHT NOW!”

I call over my supervisor and tell him the problem.

Supervisor: “Ma’am, unfortunately, we are completely out of the envelopes. We can offer you some of our store gift card envelopes, or perhaps you can go to another store and get some from them. I really apologize for the inconvenience.”

Customer: “Well, f*** this place! I don’t want those anymore. I will never come here again.”

Supervisor: “All right, then. Have a good day!”

She stormed out of the cafe, and I continued making drinks for the other customers.

Related:
The Gift Card That Keeps On Giving, Part 12
The Gift Card That Keeps On Giving, Part 11
The Gift Card That Keeps On Giving, Part 10
The Gift Card That Keeps On Giving, Part 9
The Gift Card That Keeps On Giving, Part 8

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