The Gift Card That Keeps On Giving, Part 11

, , , | Right | October 1, 2019

(I am working in the box office on a busy weekend with a coworker, just before Mother’s Day. A man in his thirties or forties comes to me because my coworker has a family in her line, buying tickets.)

Customer: “Hello, I’d like a gift card.”

Me: “All right, I can sell them here.”

(I begin to reach for our gift cards, which are quite plain; they’re a solid color with our company name on them.)

Customer: “Do you not have anything… prettier?”

Me: “I’m sorry, sir, we do not have Mother’s Day-themed gift cards.”

Customer: *grimacing, hesitates* “Well… can you tell me about them?”

Me: “Um… Our gift cards never expire, you can use them for tickets or concessions, and we can put any amount you want on them.”

Customer: “Well, you have senior discounts, right? Do they work on those?”

Me: “Yes, sir.”

(My coworker, by this time, has finished her sale and has been listening. The customer looks absolutely confused.)

Coworker: “It’s like, if you had twenty dollars, it spends the same, only you can only use it here. It’s like cash.”

Customer: “Okay… Well, let me get a fifty-dollar gift card.”

(I verify the amount and make the sale, give him the card and his receipt, and thank him. He looks very confused again.)

Customer: “Does it have to be activated?”

Me: “You can use it as soon as I hand it to you, sir.”

(He left, and my coworker and I were silent for several seconds, before she finally asked if he simply didn’t know how a gift card worked, feeling just as confused as I was through the entire transaction. I suppose there’s a first for everything!)

Related:
The Gift Card That Keeps On Giving, Part 10
The Gift Card That Keeps On Giving, Part 9
The Gift Card That Keeps On Giving, Part 8

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