The Gift Card That Keeps On Giving, Part 10

, , , , | Right | April 5, 2019

(I work at a store in a mall, so every once in a while a customer will come in with a gift card that works at any store within the mall. We have to run these as credit cards.)

Customer: *after paying with one of the aforementioned gift cards* “Can you tell me the remaining balance on my card?”

(I have never been asked this about one of the mall-wide gift cards before.)

Me: “Um, it should say on your receipt. Let’s see.”

(No such luck. After printing the receipt, I find that because it ran as a credit card, it doesn’t list the remaining balance the way it would for a gift card to our store. I inform the customer of this.)

Customer: “Really? There’s no way to check my remaining balance? Because there was $300 on this gift card; I don’t want to go to the next store and find out there’s zero balance left.”

Me: *thinking: “WTF, lady, how would that even happen?”* “Well, it shows here on the receipt that you were only charged [amount well below $100], so there’s no reason you wouldn’t have the rest of the balance left.”

Customer: “But are you sure there’s no way to check? I just want to make sure I still have the rest of my money on there.”

(I see a manager nearby, so I call her over and explain the situation, just in case she knows a trick for checking the balance that I just don’t know about.)

Manager: “Unfortunately, as far as I know, there’s no way of checking the balance if it doesn’t print on the receipt.” *to customer* “But if you go to the mall customer service down on the lower level, they may be able to check for you.”

Customer: *taking her items, preparing to leave* “Okay, but if I go down there and there’s no money left on this card, I’m going to come back up here and you’re going to have problems.”

Me: *a bit flabbergasted at this point, but trying to keep my retail smile intact* “Okay, ma’am, have a nice day.”

(She never came back, so I’m guessing she still had the rest of her money, but seriously, lady, when has a cash register ever charged anything other than the cost of your items?)

Related:
The Gift Card That Keeps On Giving, Part 9
The Gift Card That Keeps On Giving, Part 8
The Gift Card That Keeps On Giving, Part 7

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