The Gift Card That Keeps On Giving

| Right | January 31, 2016

(My store often offers promotions where if you buy two of certain items, you get a free $5 store gift card. Due to how our system works, the gift card has to be scanned to activate it. A customer comes up to me at the service desk, complaining that she’s been charged for the free gift card.)

Customer: “The sign said if I bought these two products, I’d get a free gift card. But the cashier charged me for the card!”

Me: “I’m sorry, ma’am. Can I see your receipt? I’ll try to get this straightened out.”

(I look at her receipt, and she hasn’t been charged. It says:)

-Gift Card $5

-Free Promotion -$5

-Promo total $0

(I explain this to her, pointing out where the negative number cancels out the card amount.)

Customer: “…Well, I guess I wasn’t charged. But I’m still going to ask my husband to double-check this when I get home. This would be so much easier if you just gave people the card without scanning it!”

Me: “But ma’am, as I said, if it wasn’t scanned it wouldn’t activate, and you’d be given an empty card.”

Customer: “Well, that’s your problem, isn’t it?!”

(She finally leaves and another customer comes up.)

Customer #2: “Let me guess… that happens way more often than it should.”

Me: “You have no idea…”

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