The Gift Card Can’t Be Used In Prison Cafeterias

, , , , | | Right | June 7, 2019

(I’m in a large, well-known store, waiting in line at customer service. The next customer is called.)

Customer Service Agent: “How can I help you?”

Customer: *loudly* “I need to pay for this with my gift card and the cashier wouldn’t help me. You need to do it.”

Customer Service Agent: “I don’t see why there would be a problem if you have the money on the card. The total is $[total]; go ahead and scan your card.”

Customer: “I don’t have it with me.”

Customer Service Agent: “That is a problem, then. I can’t use the card unless you have it with you; you’ll have to go get it if you want to use it. Do you have another form of payment? Or, I can hold this for you while you get your card.”

Customer: *starting to yell* “You just said I could do it; now you have to! All these people heard you say you could use my card!”

Customer Service Agent: “We have to have the gift card to use it. We have no way to access the card information or balance.”

Customer: *yelling* “My card is at home. H-O-M-E, home! I rode the bus for two hours to get here to buy this, and I’m not going home without it.”

(The customer suddenly lunges forward, reaches over the counter, and grabs and yanks the agent’s shirt, causing her to lose her balance and fall. The second agent at the desk grabs the phone and calls 911 as another customer rushes forward to pull the first customer away from the desk. Within moments, a police officer is present, as there is a substation actually in the store. The offending customer is still yelling about not riding the bus home to get the card as he is led away, now in handcuffs.)

Police Officer: “No, you aren’t going home to get the card. You’ve earned yourself a free car ride, and it’s not to your house.”

(The agent said she was okay, but she was checked by EMTs, as she’d hit her head on the edge of the counter when she fell, and then was led away by store management. All of us in line had to give our names and phone numbers to another store employee in case they needed to contact us for a statement, but I never got a call so I don’t know how it ended.)

1 Thumbs
589
VOTES