The Full Complaint Is Acting Like A Queen

| Right | August 1, 2017

Guest: *snottily* “Excuse me, but my group was booked for rooms with queen beds, and we all have full beds.”

(I figure she means that her group needed two queen beds per room, and wound up with one king in each room – not an uncommon occurrence.)

Me: “Well, let me just pull up your reservations… Huh… I show you here as having two queens in your room, and you’re saying you only have one king?”

Guest: “NO. I have two FULL beds in my room, not two QUEENS! I know a queen bed when I sleep in one, and these are full!”

(Full beds ARE slightly smaller than queens, but our hotel has only king or queen beds. The only full beds are the pull-out couches.)

Me: “I’m sorry, ma’am, but our hotel only offers queen or king beds. There is no way that there is a full bed in your room. We don’t have them.”

Guest: “That’s ridiculous! I KNOW a queen bed when I sleep in one and those are full beds!”

Me: *somewhat baffled* “I don’t know what to tell you, ma’am, but those are our queen beds.”

Guest: “Well, that’s ridiculous! Who do I talk to to fix this?”

Me: “Er… honestly, ma’am, you would have to speak to our corporate offices. They’re the ones who determine the kinds of beds we order.”

Guest: *huffs* “Well, you need to advertise as full beds and not queens! You’re ripping people off!” *storms away*

(I’m not sure what she expected me to do. It’s not like I was hiding the ‘real’ queen beds in the back room!)

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