The Fox Is Already Out Of The Bag
Caller: “Hi. You put foxfire on my computer. How do I get rid of it?”
Me: “Do you mean Firefox? I put that on there at the request of your son.”
Caller: “I don’t have a son.”
Me: “Well, I would recommend that you use it to avoid having the same problem I fixed last week. If you really want to remove it, I’ll guide you through that over the phone.”
Caller: *to someone else* “Why did you tell him you’re my son? I don’t want the computer-people to know anything about me!”
Other Person: “Dad, I’ll show you how to use Firefox. You don’t need to call them.”
Caller: *to me* “Well, I guess it’s okay. This… kid I know… wants to show me how to use it.”
Me: “No problem. Can I help you with anything else?”
Caller: “No. Just remember that I don’t have a son!”
This story is part of the American States roundup!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
