The Forever Present Bat-Signal

I work in a call center for a GPS company. A middle-aged woman calls.

Caller: “Hello. Someone set the background of my GPS to Batman, and I want to change it.”

Me: “Okay, ma’am.”

I walk her through the process of changing the background.

Caller: “Sorry, that didn’t work.”

Me: “Okay, try resetting your GPS and turning it back on.”

I wait while she does so.

Caller: “It’s still there. Are you sure you know what you’re doing?”

This continues for about half an hour, with me trying every possible method — and several impossible ones — of changing a GPS background.

Me: “Ma’am, is the background covering the map?”

Caller: “Yes! That’s the problem!”

Her GPS’s screen had been cracked, and the LED damage was in the shape of the Bat-Signal.