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The Flight And Mom Are Both Grounded

, , , , | Right | February 23, 2021

The flight I am on is delayed due to a hydraulic system failure and we are asked to deplane. Being at the front of the plane and on a tight schedule for my connecting flight, I head right for the podium to get an alternate flight.

The customer rep is in the middle of reviewing possible flight options for me when a flight attendant emerges from the plane guiding a young boy. It turns out he’s an unaccompanied minor. Part of the contract his mom had signed to let him fly was agreeing to stay in the airport until the plane took off… in case of something like a hydraulic system failure grounding the plane.

She had not. I got a front-row seat to watch as the crew took care of the boy, who was very well-behaved, waited quietly, and played his Switch — and tried to get his mom back.

This was a significant undertaking. The rep had to call multiple people and tell them that the mom needed to come back, that not being here was a violation of the contract, and that no, they couldn’t just put the boy on another plane without parental supervision. And each person needed to be told each of these things repeatedly.

Kudos to the airline for their handling of the situation, but what the heck was the mom doing in the late afternoon that it required this much convincing to come back for her son?

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