The Five-Minute Fan
(At the bookstore where I work, we sell tickets for local events.)
Customer: “Hi. I’d like tickets.”
Me: “All right, for which show?”
Customer: “I don’t know. I heard about it on the radio today, but I can’t remember who it is.”
Me: “Did they say when the concert was?”
Customer: “Um…”
Me: “Was it coming up soon?”
Customer: *shrugs*
Me: “Do you remember anything at all about it?”
Customer: “I think the guy’s name was…” *spews out a couple syllables as he tries to guess a name*
Me: “Is it [Name]?”
Customer: “Yeah! That’s the one! I want tickets for that show!”
Me: “Unfortunately, that show is tonight, and it’s been sold out for the past week.”
Customer: “Huh?”
Me: “There haven’t been tickets available for a few days now.”
Customer: “You’ve got to be kidding me! I’ve been waiting ages to go see this show, and now you’re telling me I can’t? This is ridiculous!”
Question of the Week
Have you ever served a bad customer who got what they deserved?