The Final Word On Passwords, Part 10
I work remote IT support for a retail company. We support employees throughout the country. A lot of my support is password resets. I get variations on this call every day.
Me: “Are you ready to write down this temporary password?”
User: “Go.”
I provide the password.
User: “Now it’s asking for the old password.”
Me: “That’s the one I gave you.”
User: “Oh, I didn’t write that down.”
Me: *Head-desk*
Related:
The Final Word On Passwords, Part 9
The Final Word On Passwords, Part 8
The Final Word On Passwords, Part 7
The Final Word On Passwords, Part 6
The Final Word On Passwords, Part 5
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
