The Family Business Is None Of Yours, Part 2
(I am watering plants, when a customer approaches the cashier. The customer is quite rude, arguing about prices, insisting the cashier is trying to rip her off, insulting her, and demanding a discount because she knows the manager, Mark. I merely smile and keep watering. The cashier is very polite and cheerful throughout.)
Customer: “Well, I want you to know that I’m never shopping here again! What happened to all the good cashiers that used to work out here? They’ve replaced them with a disrespectful jerk like you!”
Cashier: “Ma’am, I’ve been at this store, in this department, for three years.”
Customer: “Oh, well…”
Cashier: “Yes, perhaps our paths just haven’t crossed?”
Customer: “Oh, I guess. I don’t usually come in on Tuesdays.”
(The cashier tactfully doesn’t reply that she comes in four days a week and sometimes more, if we need her.)
Customer: “But that doesn’t matter! I’m going to tell Mark that you wouldn’t give me my discount!”
Cashier: “John.”
Customer: “Excuse me?”
Cashier: “I said John. Mark hasn’t been the manager for over a year, since he was caught giving out unauthorized discounts.”
Customer: “Oh. Oh! Well, you… just wait! I’ll tell him, then!”
Cashier: “Of course, but before you do, you should probably know that he’s my stepfather.”
Customer: “F***!” *storms out*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.