The Fall After The Call

(I receive a call from a customer who is upset that they missed the deadline for submitting a particular form. Since we’ve had a lot of requests, they now can’t submit a form until next year. He’s very upset and trying to blame the company for not telling him the deadline was coming up, even though it’s always the same time period every year.)

Customer: “Why is it always so hard to talk to you people?? Why is it I can never speak to you?”

Me: “It’s not that difficult, sir. You called and I answered the call right away.”

Customer: “Is that the BEST you can do?!”

Me: “…”