The ETA Is Up In The Air

| Right | August 2, 2011

Me: “Thank you for calling [Airline]. How may I help you?”

Caller: “What time will flight [number] to [City] arrive?”

(I look up the flight in the system, which shows that it’s expected to arrive right about now.)

Me: “That flight is expected to arrive at [time].”

Caller: “Well, I’m calling from the plane, and we’re not landing yet.”

Me: “If you’re on the plane, you probably have more up-to-date information than I do. One of the flight attendants should be able to tell you when you’ll arrive.”

Caller: “I have to go. The flight attendants are yelling at me for talking on my cell phone!”

(The call abruptly ends.)


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