The ETA Is Up In The Air
Me: “Thank you for calling [Airline]. How may I help you?”
Caller: “What time will flight [number] to [City] arrive?”
(I look up the flight in the system, which shows that it’s expected to arrive right about now.)
Me: “That flight is expected to arrive at [time].”
Caller: “Well, I’m calling from the plane, and we’re not landing yet.”
Me: “If you’re on the plane, you probably have more up-to-date information than I do. One of the flight attendants should be able to tell you when you’ll arrive.”
Caller: “I have to go. The flight attendants are yelling at me for talking on my cell phone!”
(The call abruptly ends.)
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Question of the Week
Have you ever served a bad customer who got what they deserved?
