The Epicenter Of Understanding
(I am awakened this morning just after 7 am by a 5.6 earthquake with an epicenter about 50 miles away. We’ve had quakes before but this was the strongest and longest. I go downstairs, annoyed to be starting a holiday weekend in such a way and check on the computer to get details. My phone rings; it’s not even 8 am yet. I do not recognize the number but answer anyway.)
Me: “Hello?”
Caller: “Hey there!”
Me: “Hi.”
Caller: “Watcha doing?”
Me: “Talking on the phone.”
Caller: “Ha ha, you sure are.”
Me: “…”
Caller: “Is this Vicky?”
Me: “Nope.”
Caller: “Oh, no! I’m so sorry! I dialed the wrong dang number!”
(I’m not a cheerful or friendly person, especially in the morning, especially when I’d hoped to sleep in but something about this guy made me turn off the sour.)
Me: “Don’t worry about it. The earthquake woke me up anyway.”
Caller: “Oh, man! Me, too! I’m up here in Missouri and it shook the bed. I’m on the third floor and the place was just rocking!”
Me: “I’m in Tulsa. This was a big one. And it just kept going.”
Caller: “That’s it, right there. It did not seem to stop. I’m thinking this could be big.”
Me: “Yup, the shaking woke me up but when it didn’t stop I began to think it might be bad.”
Caller: “But nothing too bad, right? You’re okay?”
Me: “Oh, sure. Just the walls and windows rattling. Nothing dangerous.”
Caller: “Good, good. I thought I’d call my cousin and see how she was doing. Just dialed wrong, I guess.”
Me: “Well, if your cousin lives near here, I’m sure she’s fine but she’ll be happy to hear from you.”
Caller: “Yeah. Sorry, again. You take care.”
Me: “Tell Vicky I said hi.”
(I hung up. Weird way to start a day for sure, but I kind of liked it.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.