The Entitlement Is Thickening

I work at one of those fancy milkshake bars that make the crazy milkshakes you see on Instagram. People absolutely lose their s*** at our store on a regular basis over orders, so we are instructed to be very clear with customers on what exactly they’re ordering.

A grandmother came in with her two grandchildren, and her young granddaughter ordered a sundae.

Me: *To the granddaughter.* “Just making sure you want just ice cream, as the sundae flavor you’ve picked is pretty thick.”

Granddaughter: “I want the sundae.”

I place their order, and then we hit a massive rush, so I continue taking orders.

About thirty minutes after they ordered, the lady came back up to me and shoved the jar of half-eaten ice cream in my face.

Customer: “My granddaughter’s sundae was too thick! She refuses to eat it! I deserve a refund!”

Me: “Sales are nonrefundable.”

She gets in front of the very long line of customers and orders me to get my manager. I gladly did so.

Manager: *To me.* “What did she order?”

Me: “A sundae.”

Manager: *To customer.* “Ma’am, you got what you ordered.”

She gets angry and refuses to leave, and customers are getting p***ed. My manager gave her a half off discount to get her to go away, which drives me NUTS, but I start heading to the back to get away from her and do dishes.

She walks up behind the counter, grabs my arm, and says:

Customer: “That wasn’t so hard, was it? Next time, be more considerate of the customers!”

Me: “Next time, order the thing you actually want.”