The Entitlement Force Awakens

(It’s Christmas afternoon. We are very busy due to a certain sci-fi film that has just been released and is shattering box-office records.)

Customer: “It’s a shame you have to work Christmas.”

Me: “Yeah, but it’s okay. I get out in about three hours, so I’ll at least be able to have some Christmas dinner with my family before I hit bed.”

Customer: *confused* “Why would you go to bed right after dinner?”

Me: “Oh, I’m just tired. Christmas season is one of our busiest times of year, especially with the record-breaking numbers we’ve been getting for Star Wars, so I’ve been working all day every day and it gets exhausting after a while dealing with such huge volumes of guests like this non-stop.”

Customer: *perky* “Well, at least there’s the holiday overtime pay! Being paid time-and-a-half will make it worth it, am I right?”

Me: *wanting to change the subject* “Eh… sure.”

Customer: *annoyed* “Come on! Aren’t I right?”

Me: “Actually, movie theaters in this state don’t legally have to pay overtime, so we unfortunately don’t really get time-and-a-half like most other places do.”

Customer: *shouting* “Wow, douchebag! Way to ruin my Christmas by making it depressing! I wanna talk to your manager!”

(He actually went and complained to my manager that I “ruined” his Christmas and demanded I be punished, though not fired. Merry Christmas to you too, ***-hole!)